Welcome to Our Refund Policy
A product purchased on Smart Online Shop is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
Product delivered is different from what was ordered:
Product was received in a physically damaged condition or was found defective when package was opened.
The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product or missing accessories.
The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged.
- Electronic large applaince
- TV, Refrigerator, Washing Machine, HOB, Chimney, Cloth Dryer, Dish Washer
3. Serial Number/IMEI of the product being returned should match our system
4. Any accessories/components, combo or bundle products or freebies you received with the purchase
5. For Wrong product/colour, incorrect description and missing accessories, the product should be unused.
6. For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by our engineers
Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Smart online shop shall not be liable for any misuse or usage of such information.