At Smart Online Shop, we understand that sometimes plans change, and you may need to cancel an order. We aim to make the cancellation process as straightforward as possible for our customers. Below is an overview of our cancellation policy:
- Eligibility:
- Orders can only be canceled if they have not yet been processed or shipped. Once an order has been processed, it cannot be canceled.
- Cancellation Process:
- To cancel an order, please contact our customer service team as soon as possible. You can reach us via call or email.
- Please provide your order number and any relevant details to expedite the cancellation process.
- Refund for Canceled Orders:
- If your order is eligible for cancellation and has not been processed or shipped, we will issue a full refund to your original method of payment.
- Refunds for cancelled orders typically take 15 business days to process, depending on your payment provider.
- Cancellation of Customized or Personalized Items:
- Orders for customized or personalized items cannot be canceled once they have entered production. Please double-check all customization details before placing your order.
- Late Cancellation:
- If you attempt to cancel an order after it has been processed or shipped, it may not be possible to stop the delivery. In such cases, please refer to our return policy for instructions on returning unwanted items.
- Contact Us:
- If you have any questions or concerns regarding the cancellation of your order, please don’t hesitate to contact our customer service team. We’re here to assist you.
Thank you for choosing Smart Online Shop. We value your business and strive to provide the best possible service to our customers.